Terms and Conditions



Scope

These sale and delivery conditions, called the Conditions below, are applied to all orders made on Röshults’ website, shop.roshults.com, when the delivery is made to an address in an EU Member State or other countries in Europe. Röshults obviously complies with the applicable mandatory consumer legislation.


Orders

Immediately after you have made your order, an order confirmation is sent to your email address. It is important that you check that the order confirmation is correct. If you do not receive an order confirmation or if it is incorrect in some way or if you wish to change your order, we ask you to contact us immediately.

To simplify any contacts with our customer service, we recommend that you have the

order confirmation available in contacts with us. All orders are binding, please check your order so that mistakes do not occur. To shop in our Online Store it requires that you are 18 years old. By sending your order you acknowledge also the purchase and approve therefore our terms. All goods are belonging to Röshults until we receive full payment.


Price

VALUE ADDED TAX
Prices on the Online Store include value added tax of 25%. Value added tax is payable on all orders when the customer is a consumer resident in an EU Member State. We reserve the right to change prices on the Online Store and in publications without prior notice. Prices valid at the time of the order also applies at the time of delivery.

FREIGHT
The prices given are excluding freight. Freight costs are additional and are paid by you. The freight cost is shown at the checkout and they are to be understood to the entrance of the facility/building. Service such as handling and unpacking of the goods is not included but can be requested and quoted from Röshults customer support.

SECURITY
We always offer you a secure payment method. We cooperate with DIBS Payment, which meets the PCI DSS requirements. All card details and your Personal Data are encrypted, which means that only authorized persons can access the information.

PAYMENT
For orders made through the website we accept payment using the following debit and credit cards:

VISA, MasterCard

DISCOUNTS AND OFFERS
If you have a discount code or some other offer, it is only valid on the conditions stated when the discount or offer is presented. All valid deductions for discounts are stated clearly at the checkout. Contact customer service before placing your order if the deductions for discounts shown at the checkout do not match the discounts you think you are entitled to.

RESERVATION
We reserve the right to cancel orders when the product is obviously wrongly priced.


Delivery

The delivery method, conditions, delivery time and cost vary depending on the country and type of product. The transport method is chosen based on volume and weight and country of delivery. Products bought via Röshults Online Store are only delivered to Sweden and Europe. For other countries, contact customer service. The freight cost is shown at the checkout and they are to be understood to the entrance of the facility/building. Service such as handling and unpacking of the goods is not included but can be requested and quoted from Röshults customer support.

We kindly ask you to check the goods at the reception so that it matches your order. Please verify that the number of parcels is consistent with the consignment note.

DELIVERY TIME
Normal delivery time is 7-12 days. A preliminary delivery can be notified from customer service.

DELIVERY INFORMATION
In certain cases, delivery information can be obtained from the carrier if you have stated correct cell phone number and email address when you placed your order.

DELIVERY DELAY
Even though we do our utmost to deliver what has been ordered in the time promised, something can go wrong. If the delivery takes longer than promised, we ask you to contact us right away so that we can look into why the delivery is taking longer. If the delay is of material significance to you, you may be entitled to terminate the contract. Contact us right away if your delivery is late and it is important for you to receive the product within a certain period of time.

DAMAGE IN TRANSPORT
We have chosen carriers who, in our view, provide guarantees for good quality in their deliveries. Despite this, damage in transport can occur. We therefore ask you to examine, on receipt, whether there is any damage to the product or the packaging. If there is visible damage to the product or packaging, you should report the damage on the delivery documents/consignment note immediately and send a written notification to our customer service: info@roshults.com or fill out the form found on roshults.se/claim within 3 days from acknowledgement of the goods. Röshults takes no responsibility for damage in transit that are not directly reported to the transport company and to us within the due time. The same applies to missing goods. In case of damage kindly note that you must keep the product and the packaging available for inspection during the management of the claim. .

1. All defects/anomalies that can be detected upon receipt of the goods shall be noted on the waybill. If no note of this has been done or reported to the carrier Röshults cannot accept any of your complaint.

2. Concealed damage (Unpacking damage) must be reported to Röshults within 7 days of receipt.

3. Always keep the damaged goods and the packaging and make it available for any inspection.

4. Report the damage at roshults.se/claim. Attach: Photo, order.nr, consignment number and information about the damage.

5. Approved transport damage drives Röshults matter against the transport company and sends new commodity.


Right of withdrawal

PERIOD OF WITHDRAWAL AND NOTICE
Our aim is for you to be completely satisfied with the product or products you buy from us. If you shop from our Online Store, you therefore have the right, under the Distance and Off-Premises Contracts Act, to withdraw from your purchase, without giving any reason, within 14 days from when you received the product. In the case or partial deliveries, the 14 day period of withdrawal starts to be counted when you received the product.

If you want to withdraw from your purchase, you must notify us of this, see the contact information for our customer service further on. To be able to exercise your right of withdrawal in time, it is important for you to send your notification that you want to use your right of withdrawal before the end of the withdrawal period. Your notification must clearly and distinctly state your decision to withdraw from the contract, i.e. to withdraw from the purchase. We ask you to note that not collecting a package or not accepting a delivery is not regarded as a use of the right of withdrawal.

RETURN CONDITIONS
You have to bear the cost of the return freight yourself. Please note that you are responsible for the product not being damaged or disappearing during the return freight. We therefore ask you to make sure that the product is well packed and, if necessary, insured. Always save the consignment note until the return has been completed.

HANDLING OF RETURNS
Pack the product/products that you want to return, in the original packaging.

REFUND
If you withdraw from your purchase, we will refund all payments received from you, including the delivery cost. But we are entitled to make deductions for any loss of value, an extra charge for express freight on a delivery and the cost of the return freight.

If you withdraw from the purchase of some of the products you have ordered, we will refund the value of these products and any costs arising from the purchase of the specific product(s) covered by your withdrawal. But we will not refund costs that you would have had even if the product(s) covered by your withdrawal had not been bought, for example freight and invoicing costs.

The refund will be made without undue delay and, in any event, no later than 14 days after the date on which we received your notification that you had withdrawn from the purchase. However we may wait to make the refund until we have received the product from you or you have sent in proof that you have returned the product, depending on which happens first.

We will use the same payment method for the refund as you used yourself, unless you expressly agree otherwise with us. In any event, the refund will not cost you anything.

If you have any questions – contact customer service and we will help you.


Defects

Despite our own and our suppliers' high quality standards, some items may be defective.

If a product is defective and you complained about this in due time, we will obviously ensure that the product is repaired or replaced free of charge for you. In certain cases you may also be able to assert other remedies. For you to be able to cancel the purchase, the defect must be material and we must be unable to repair or replace the product within a reasonable period of time.

1. Defective product shall be reported on roshults.se/claim within 5 days from arrival. Attach: Photo, order.nr, consignment number and information about the damage.

2. Röshults will handle the matter and inform you as a customer if it is an approved complaint.

3. If approved, Röshults Svenska Hantverk AB sends out new items together with a return note.

4. Attach the return slip to the package that DHL collects at a set time. If you cannot be home at the appointed time, call 0771-345 345 and provide a booking number you will receive in our return package. You will then agree with DHL about a new pickup time.

5. If the approved complaint is not returned to Röshults within 10 days, the new item and shipping will be charged in full.


Complaints

Complaints about defects in products and about defects and delays in deliveries have to reach Röshults within a reasonable period from when you discovered, or ought to have discovered, the defect. Two months is always regarded as being within a reasonable period. If the complaint is not made within a reasonable period from when the defect was discovered, or ought to have been discovered, and within three years from when you

received the product, you lose the right to take any remedies under the Consumer Sales Act against Röshults.

When a complaint is accepted, you are reimbursed for all your costs regarding the complaint, including return freight.


Reservation

Röshults makes a reservation for any obvious clerical or printing errors, and cannot be held liable for damage resulting from such an error.


Uncollected packages

Delivered parcels stays with the collection point 14 days from date of arrival. Within this time you have to pick the parcel up if it is not to be sent back to us.

If you are not able to accept a delivery we ask you to contact us for a discussion about redelivery. If delivery is delayed because you fail to accept the product after receiving notification, we are entitled to charge reasonable storage costs and other costs that we

may incur.

If there is no delivery because you fail to accept the product after notification, we are entitled to view your failure as a cancellation of the product. We will then refund the purchase price less the delivery and return freight cost and any invoice charge.


Customer service

If you have any questions, something has gone wrong in your delivery or you want to reach our customer service for some other reason, we are available for you at:
Telephone: +46(0)36-440 32 10
Email: info@roshults.com

Customer service is open at 8.30–16.30 on weekdays, closed on Swedish bank holidays.

Postal adress:
RÖSHULTS SVENSKA HANTVERK AB
KÄRRVIOLSVÄGEN 7
555 93 JÖNKÖPING
SWEDEN


Personal data

DEFINITIONS OF PERSONAL DATA
“Personal Data” means all kind of information that identifies you as an individual or relates to an identifiable individual, including Name, Postal address, Telephone number, Email address, Credit and Debit card number.

COLLECTION OF PERSONAL DATA
In order to fulfil the contract we are obliged to collect and process Personal Data. We collect Personal Data through the Online Store, e.g., when you sign up for a newsletter or register for an account.

USE OF PERSONAL DATA
The Personal Data we store in our system is needed and used to process and deliver your order. We and our partners (such as transportation companies and companies handing credit card payment) may use Personal Data for our legitimate business interests, including the following:

1. To respond to your inquiries, fulfill your requests, complete your transactions, and provide you with related customer service.

2. To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.

3. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.


DISCLOSURE OF PERSONAL DATA
Your Personal Data may be disclosed to our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, transportation and delivery of purchased products, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.

For further information about how we store and process Personal Data, see our Privacy Policy

By accepting these Conditions, you also accept the collection and processing of your Personal Data by Röshults.

If you do not accept the terms we will not be able to handle your order and you will therefore not be able to purchase products from us.

Force Majeure

We are exempted from fulfilling the delivery if the due fulfilment of the delivery is prevented by a circumstance outside our control that we could not reasonably have expected when making the contract and whose consequences we could not reasonably avoid or

overcome, such as a labor dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfilment of the contract.


Disputes

Röshults ambition is for all its customers to be satisfied. In the first place we always try to reach an agreement with you if something has gone wrong. If we are unable, despite our efforts, to come to an agreement, we recommend that you contact the Swedish National

Board for Consumer Disputes (ARN) for an independent examination. We obviously follow the recommendations of the Swedish National Board for Consumer Disputes.


Company information

RÖSHULTS SVENSKA HANTVERK AB 
KÄRRVIOLSVÄGEN 7
555 93 JÖNKÖPING
SWEDEN

Telephone: +46(0)36-440 32 10
Email:info@roshults.com

Bankgiro: 5795-0842
Bank: SEB (Svenska Enskilda Bank)
IBAN: SE7950000000051461020360
BIC: ESSESESS

Company registration number: 556726-3032
VAT number: SE556726303201